Service tickets
Full lifecycle — intake, in-progress, ready-for-pickup, done. Hierarchical autofill from My Gear + shop presets.
TEAM OS · Racket Lab
Racket Lab — service & gear for serious players
Open tickets, manage strings, plan operators, sync with players' gear and wishlists. A controlled, internal pilot of TEAM OS — no public activation until counsel sign-off.
Preview / internal QA only · no real notifications · no marketplace activation · no public registration unless admin enables it.
Shop calendar
Bookings, operator shifts and bench planning in one timeline.
Inventory
Strings, grips, dampeners — stocked, consumed, replenished from catalog.
Workforce
Operators, capabilities, shifts — defense-in-depth scope per shop.
My Gear (mock)
Future user equipment profile · admin preview only · no DB writes.
Store Access (mock)
Future B2B service for tienda authorized access · admin-only mock UI.
Built for these internal roles in Phase 1
Each role sees only what its scope allows. Admin and staff see the full console; QA roles see what they need; shop_manager and operator see only their shop.
- Admin · global · full console + all gear/wishlist mocks
- Staff · global · same surfaces as admin (no settings)
- QA Manager · global read-only across RL consoles
- QA Tester · RL minimal · dashboard / tickets / calendar
- roles.shop_manager · scoped to their shop
- roles.operator · scoped operator surface
- roles.racket_technician · scoped to the workbench